Spacious Condo next to The Blue Mountains w/ Patio

A few items that should be addressed:- face cloths were not provided, however property info indicated they would be provided- pool under construction and we were not made aware of this- had to request K Cups, none provided- had to request clean dish towels, the ones provided were quite dirty- couldn't keep sliding glass door open for fresh air as the screen had a very large hole in it- the property had a strong musty smell when we arrived, had to open windows to air out the unit- TVs in the bedrooms did not work- ceiling fans in all rooms would be a great addition - keep air circulating through the unit

Inflexible and unresponsive Positive: Pre-trip, we received a list of what the condo did and did not offer, making it easier to pack and plan. Negative: Unresponsive hosts - the single phone number provided did not answer calls starting four days prior to our trip. The weekend before our trip, we saw the area was under an orange blizzard alert from EnviroCanada and ON511 for our travel dates and travel was not recommended. I couldn’t in good conscience risk putting my elderly parents on roads. If I had heard back from any of the Chalet Butler team in time, after calling and messaging multiple times from prior to when my reservation began, I may have been able to cancel my booking and obtain a partial refund from Booking.com to manage the risk as per their policy.

Positive: Lots of space Very cozy and had everything for cooking

Everything was just wonderful met our expectations thank you kindly

Our stay was good, very close to The Village and short driving distance to the Scandavian Spa. Would have appreciated getting the face clothes on the first night that we arrived. It took two days to receive them. That is a daily necessity. I understand it was a cleaners error but my suggestion for this to not happen to anyone else would be to have extra towels, hand towels and face clothes in the shelf in the bathrooms. The pool and hot tub was a short walk from the condo :) Otherwise enjoyed our stay.