8BR Mountain Bliss for 20 in The Blue Mountains

Clean and close to the ski slopes

I will list the few positives first. The kitchen was fully equipped. The upstairs common room furniture was very comfortable and the large screen TV was great for watching the ball games. Comfortable and clean beds. Good gathering spaces.However, the fireplace did not turn on from the wall switch, the refrigerator upstairs made a loud and fluctuation noise, making it difficult to sleep in 2 of the upstairs bedrooms. The fridge part worked fine, but the freezer did not work and water had pooled into it, not to mention it was somewhat unclean. Fridge downstairs worked fine, but inconvenient for cooking. There was an open hole in the wall for the electrical unit for the TV (unsafe). Most of the windows upstairs could not be opened and broken window hinge in upstairs bathroom when opened. The microwave oven had been repaired with duct tape at the top but the duct tape was no longer attached and was covered in grease. Downstairs, empty water bottles in downstairs closet. Not enough hand towels or face clothes provided. Only 2 hand towels and one face cloth per bathroom to service all the guests.Suggestions:1. Thorough cleaning.2. Repairs on all things broken or unsafe.3. Night lamps required on all bedside tables.4. Guest booklet or welcome package.5. Easier access for contact if issues arise.

We (a group of about 16) had an amazing time staying at this chalet for our second year in a row now!! Everything was very clean when we arrived and the host was very responsive! We had a minor issue with the hot water but after telling the host, they had a plumber on-site immediately and they very quickly resolved the issue! We’ll definitely be back next year again! :)

A group of 15 friends stayed at this property for three nights. The 8 bedroom home fit us well. We were able to store our 4 bikes inside but it was a bit awkward since there were stairs up to the front door. The kitchen and dining room fit us well. We could have used a few more dishes and cutlery. The hot tub was a hit. Hot water in the showers was a bit hit and miss. The location was great for our planned hikes on the Bruce trail and there was easy access via Monterra Road to the Georgian trail for biking. More shelves, hooks in the bedrooms and bathrooms would have been appreciated. We would stay here again.

The property at 107 Pilsen Way is far from the 8 BR Mountainside Bliss as described! It has significant maintenance and safety concerns. No exterior lights functioned. Maintenance discovered bulb replacement would not resolve the lighting issue and advised replacement fixtures were required but approval from the property owner was needed to proceed and likely would not occur during our stay. One of the showers had the shower head sitting on the side of the tub as well as a large chip out of one of the floor tiles. The shower head was replaced but, the floor tile was left “as is”. The front & rear stairs on the main floor were not level and a trip hazard particularly at dusk without functioning lights! The exterior stairs to the upper level were in very poor condition and lacked lighting as well. The gas grill was in poor condition with rotted out heat deflectors and a rusted side grill. Maintenance staff advised they recommended replacement to the owner but, they did not receive authorization. Maintenance was asked to light the pilot on the gas fireplace but we were told “read your contract it is not in season” and refused to light it. The property manager was contacted regarding this response and confirmed there was no specific season for fireplace use. Maintenance did not return to address the issue. I would definitely not rent this particular unit in the future. Overall we were extremely disappointed!